How Does Technology Affect Communication at Work?

Smart phones, tablets, Skype and instant messaging: these are just a few of the technologies at work in today’s businesses. As technology in the workplace grows, it is important to consider your communication channels carefully; otherwise, you risk lapses and miscommunication. Good communication skills and working knowledge of office technology are essential in today’s workplace. Those interested in advancing their careers with greater understanding of communication technology and the workplace can benefit from an online Master of Business Administration (MBA) program.

Proper Communication

Technology in the workplace can bother hinder and improve communication. For example, the stress caused by mistakes — even small ones — can be overwhelming, and the pressure to correct these errors can result in highly charged emotions. Left unchecked, these emotions can find their way into every aspect of business operations, including communication. In environments based on negotiation, translation and delegation, among others, emotions can be difficult to convey effectively, and the advent of instantaneous messaging technology has only increased the risks of miscommunication attributed to emotion. Michael Lewis of provides a great example of how improper communication routes can cause undue stress and risk employee loss in his article “10 Tips to Develop Effective Workplace Communication.” Ideally, the use of technology for business communications should rely on solid message planning that accounts for how other parties process information.

Using Technology Wisely

Improving communication in the workplace is a constant struggle for businesses, so employees must give careful thought to the best means of communication for every circumstance. From daily notices to monthly to-dos to annual reports (not to mention last-minute updates), it is important to remember that what works for one message may not work for another. Tone, content and audience are key guidelines to keep in mind for each communication strategy.

While there are advantages to implementing new technology in the workplace, there are also risks. Communication technology can increase creativity and improve human resource management, but it can also cause miscommunication that derails productivity. Those interested in the full breadth of technology in the workplace and its impact on communication can advance their understanding and improve their contribution to the workplace by pursuing an online MBA.

Learn more about the University of Tennessee Chattanooga online MBA program.


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